Terms of Service for Ceylon Servers
These rules apply to all business dealings between you and Ceylon Servers.

Purpose
These rules explain how you can use Ceylon Servers. When we say "we," "our," or "us," we mean Ceylon Servers. When we say "you" or "your," we mean you, your company, employees, customers, or anyone using our services.

Ceylon Servers handles all legal and official matters. By using our services, you agree to follow these rules. These rules start when you buy a service, click "I Accept," or use our services in any way.

Guide
Each type of service has general rules and specific rules.

Customers
We help you do business online, but we are an independent company. We only control the products and services we provide. We are not responsible for what you do, what other service providers do, or what your customers (end users) do.

General Terms Legal Age or Authority to Make a Contract
1. You confirm that you are at least 13 years old and legally allowed to make contracts.
2. If you are making this agreement for a company or organization, you confirm that you have the legal right to agree on their behalf.
3. If you are under 13 years old or do not fully understand this agreement, you should leave the website.

User Data Collection and Usage
1. We may update these terms at any time. We will notify you by email or on your invoice.
2. The new terms will start on the date mentioned in the email or invoice. If you keep using our services after that date, it means you accept the changes.
3. We are not responsible for any problems caused by changes, pauses, or stopping our services, terms, or website.
4. The last update date of this agreement is listed at the end of this document.

User Data Collection and Usage Service Portfolio
1. Why We Collect Your Information
We collect your information only to improve our services. This helps us understand what you need so we can provide better and more personalized services.

2. Changing or Removing Your Information
You can ask us to change or remove your information at any time. If you want your details removed from the service portfolio, please email [email protected] with the subject "Remove from Service Portfolio". We will remove your information as soon as possible.

3. How We Use Your Information We will only use your information for service improvements. We will not share it with anyone else or use it for other purposes without your permission.

General Policies 1. If your hosting package has limited disk space, make sure to keep at least 400MB free. If you use all your space, your website will temporarily go down until you free up some space.

2. After you buy a web hosting package, we will send you a welcome email with all the details. You must update the nameservers provided in the email to connect your website to the server.

Servers General

1. Ceylon Servers offers cPanel as a control panel with our VPS packages. You can either install it or

2. You can install any control panel you want based on your needs.

3. If you install a different control panel (free or paid), we do not configure it or provide technical support.

4. If you need help with setup or technical support, please contact the control panel provider.

5. You can change your root password at any time.

6. We are not responsible if your login details are exposed. However, our system is secure, and we do not allow unauthorized access.

7. We are not responsible for any web or mobile applications you install on the server.

8. We are not responsible for any issues in web or mobile applications, coding errors, system downtimes, and self server reinstalling. System downtime is not the same as server downtime.

9. You can reset your VPS at any time and reinstall the control panel using the provided installer.

10. We are not responsible for any problems caused by illegal activities.

11.Hosting prohibited websites may result in your VPS being suspended or terminated without warning.

Backup, Restoration, and Recovery General Terms

1. You are responsible for keeping backups of your own data. Make sure to back up regularly.

2. Ceylon Servers keeps backups for most services, except for Windows hosting and Storage Hosting, for 7 days. We will restore your service within this time frame.

3. If your account is suspended because of late payments or missed due dates, we will stop keeping backups from the third day after the due date.

4. If your service is suspended due to unpaid bills, you will need to pay the overdue amount and a restoration fee to get your data restored.

Liability 1. We understand that sometimes website traffic can suddenly increase. To help your websites run smoothly during these times, we provide extra resources for burst allowances on all shared hosting accounts.

2. We are not responsible for any direct or indirect damages, server downtime, or lost profits caused by technical issues or internet disturbances beyond our control.

3. We are not responsible for any indirect damages or loss of profits.

4. If your website content breaks any laws or goes against good moral standards, you will be responsible for all damages (both direct and indirect), including property damage.

5. If you notice any violations of our Acceptable Use Policies, please report them to [email protected]. We will investigate all complaints quickly.

Server Uptime & Downtime 1. User-side downtime or errors caused by blacklisted IPs are not considered server downtimes. These are technical issues.

2. Downtime caused by corrupted scripts hosted on your site is not considered server downtime. It’s a problem for your developers.

3. DNS propagation time is not considered server downtime. It can take up to 24-48 hours, and sometimes even 72 hours.

4. After buying new hosting, the time it takes for the configuration process can cause downtime. This usually takes 24 to 72 hours.

5. Server suspensions and domain expirations due to late payments are not considered server downtime.

6. Your site will temporarily go down if you exceed your disk space, but this is not counted as server downtime.

7. Downtime during technical support and maintenance is not considered server downtime.

Server Downtimes 1. Outages at the Data Center are considered server downtimes.

2. For server maintenance, software, and hardware upgrades, we will notify you 24 hours in advance via announcements or emails.

VPS Downtimes 1. Downtime caused by software or operating system installations, self-managing, or other configurations are not considered server downtimes.

Ceylon Servers Account 1. You may use the service in line with this agreement and agree to follow all rules and regulations related to your service usage, including the Acceptable Use Policy.

2. Setting up your account: To access the services, you need to create an account using a valid email address and place an order for the service.

3. You are responsible for all activities on your account, whether done by you, your employees, or a third party. We are not responsible for any unauthorized access to your account.

4. You agree to contact us immediately if an unauthorized party is using your account or if your account information is lost or stolen. When placing an order and setting up your account, the following apply:

You can only create one account per customer name and all orders must include your real name, address, and phone number.

Providing false information may lead to the immediate termination of your account without a refund.

Opening multiple accounts will result in termination without refund.

5. You must keep your client area credentials safe.

If unauthorized parties access your account because of exposed credentials, we are not responsible.

When providing client details, ensure they are correct. We are not responsible for any mistakes like misleading emails or incorrect names.

You must verify your email address. If not verified, your account may be suspended.

Support The support we provide is:

1. Ticket system support only: This helps keep track of communication. We offer support 24/7/365 on a first-come, first-served basis.

2. Multiple tickets for the same issue within a short period can be seen as abuse of the system and may lead to service termination without a refund or notice.

3. Abusive language, including swearing or threats, is not acceptable and may result in account termination without refund.

4. If the name on your credit card does not match the company name or the contact person’s name on your account, we may reject the payment without notice.

Third Party Content Your use of any third-party content or software is at your own risk.

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Billing, Invoices, and Payment Policies We are not obligated to perform services until we receive payment.

1. The first invoice and due date reminder will be emailed 14 days before the due date.

2. A second payment reminder will be emailed 5 days before the due date.

3. 1 day after the due date, an overdue invoice will be emailed, with any late fees added.

4. 2 days after the due date, a second overdue invoice will be emailed.

5. 3 days after the due date, another overdue reminder will be sent.

6. 3 days after the due date, your services will be suspended.

7. 7 days after the due date, your services will be terminated.

8. If a late fee was added, you must pay it to unsuspend your services.

9. If you want to change your billing cycle, notify us via a support ticket before the due date.

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Late Payment and Restoration If your services are suspended due to late payments:

i. You must make the payments before the 7th day to restore your data.

ii. A restoration fee for the relevant package will be added to the invoice.

iii. If your service is terminated, you cannot restore your data.

Security Policies 1. SSH access is available, but it's disabled by default. If you need SSH access, you must request it through a support ticket with a valid reason explaining why you need it and the time period for which you need it. If the reason is valid, we will enable SSH access. It's disabled by default for security reasons.

2. If you keep trying to log in with the wrong credentials, there's a high chance that your IP address will be blocked. This is done to protect the server. If you face this issue:

• For dynamic IP addresses: Restart your router and try again.
• For static IP addresses: Contact us through a support ticket and provide your IP address.

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Content Prohibited to Host on Our Network The following content is strictly prohibited on our network:

1. IRC scripts, eggdrop, bots, Bitcoin faucets.

2. Proxy server scripts (or any other script that operates as a proxy).

3. Mail bomber and spam scripts.

4. IP spoofers and port scanners.

5. Pirated software or any form of warez.

6. Image hosting scripts (e.g., imgur or Photobucket).

7. AutoSurf site scripts.

8. PPC site scripts.

9. PTC site scripts.

10. Bruteforce programs or scripts.

11. File sharing, dump, and mirroring service scripts (e.g., mega, rapidshare).

12. Top site generator scripts.

13. Illegal drugs or any other product not allowed to be sold in the US, or contraband-related sites.

14. Sites distributing copyrighted content without proper licenses.

15. Gambling sites.

16. Hacker programs, credit card dumps, or hacker-focused sites.

17. Forums distributing warez or any illegal content.

18. Fraudulent sites (e.g., fake banking services, fake login pages, or sites mining information illegally).

19. Viruses, trojan horses, mass ping, DDoS, UDP or TCP flood scripts, or other destructive scripts

20. Adult content


If we detect any of the above content on our network, your website will be suspended without prior notice.

Violations 1. Transmission, Distribution, or Storage of Prohibited Material
The transmission, distribution, or storage of material that violates any applicable law or regulation is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secrets, or other intellectual property rights used without proper authorization, as well as material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

2. Sending Unsolicited Bulk Email (Spam)
Sending any form of Unsolicited Bulk Email (UBE) or spam through Ceylon Servers services is prohibited. Additionally, using other service providers to send emails that advertise websites, email addresses, or utilize resources hosted on Ceylon Servers is also prohibited. Ceylon Servers accounts or services must not be used to solicit customers or collect replies to messages that violate this policy or the policies of other providers.

3. Running Unconfirmed Mailing Lists
Subscribing email addresses to any mailing list without the express and verifiable permission of the email owner is prohibited. All mailing lists run by Ceylon Servers customers must be "Confirmed Opt-in." The subscription confirmation message must be kept on file for the duration of the mailing list's existence. Purchasing email lists from third parties for mailing to or from any Ceylon Servers-hosted domain is also prohibited.

4. Advertising or Making Available Prohibited Software
Advertising, transmitting, or making available any software, program, product, or service designed to violate this Acceptable Use Policy (AUP) or the AUP of any other Internet Service provider is prohibited. This includes facilitating Unsolicited Bulk Email, initiating pinging, flooding, mail-bombing, denial-of-service attacks, stress testing, or port scanning.

5. Operating Accounts Linked to Spam
Operating an account on behalf of, or in connection with, any firm or person listed in the Spamhaus Register of Known Spam Operations (ROKSO) database is prohibited.

6. Unauthorized Access Attempts (Cracking)
Unauthorized attempts by a user to gain access to any account or computer system not belonging to that user (e.g., "cracking") are prohibited.

7. Attempting to Obtain Service Without Payment
Any action taken to obtain service by evading the payment process is prohibited.

8. Unauthorized Access or Alteration of Information
Unauthorized access, alteration, destruction, or any attempt thereof, of any information related to Ceylon Servers customers or end-users is prohibited.

9. Harassment or Denial-of-Service Attacks
Engaging in activities designed to harass or cause denial-of-service attacks (e.g., synchronized number sequence attacks) to any other user, whether on the Ceylon Servers network or on another provider's network, is prohibited.

10. Interfering with Ceylon Server’s Network
Using Ceylon Servers services to interfere with the use of the Ceylon Servers network by other customers or authorized users is prohibited.

11. Forging TCP-IP Packet Headers
Forging any TCP-IP packet header or any part of the header information in emails or newsgroup postings is prohibited.

12. IP Address Spoofing
Forging or modifying the source IP address within the header of IP packets originating from your service (e.g., IP address spoofing) is prohibited.

Indirect or Attempted Violations Indirect or attempted violations of this policy, and actual or attempted violations by a third party on behalf of a Ceylon Servers customer or a customer’s end user, will be considered violations by the customer or end user.

Fair Usage Policy 1. Users may not:

a) Use excessive system resources: Users should not use 20% or more of system resources for longer than 90 seconds. This can include activities like CGI scripts, FTP, PHP, HTTP, etc.

b) Run stand-alone, unattended server-side processes: This includes any and all daemons (e.g., IRCD). Users cannot run such processes on the server.

c) Run web spiders or indexers: Running any type of web spider or indexer (including tools like Google Cash / AdSpy) is prohibited on shared servers.

d) Run IRC-related software: Users are not allowed to run any software that interfaces with an IRC (Internet Relay Chat) network.

e) Run BitTorrent applications: Users may not run any BitTorrent application, tracker, or client on shared servers. While linking to legal torrents off-site is allowed, hosting or storing them on shared servers is prohibited.

f) Engage in file-sharing or peer-to-peer activities: Any file-sharing or peer-to-peer activities are not allowed.

g) Run gaming servers: Running gaming servers like Counter-Strike, Half-Life, or Battlefield1942 on shared servers is prohibited.

h) Use cron entries with short intervals: Users cannot run cron jobs with intervals shorter than 15 minutes.

i) Use PHP include functions incorrectly: When using PHP include functions, users must include the local file rather than the URL. For example, use include("include.php") instead of include("http://yourdomain.com/include.php").

j) Create accounts without DNS records: Accounts created without updating the nameserver or without a DNS record pointing to our servers will be removed, with or without notice.

Fair Usage Policy 1. Unlimited Disk Space & Bandwidth: While there are no set limits on our packages, Ceylon Servers ensures that you have the resources needed to build your site without restrictions. However, customers must comply with the Fair Usage Policy and Terms & Conditions to ensure continued service for all users.

2. Usage Limits: Customers using unlimited hosting packages (including shared hosting) must primarily use the account for web hosting. Unacceptable uses include storing large files or making large file downloads (e.g., media files, zipped folders, etc.).

3. File Downloads: File downloads are permitted only for the functioning of a website. Excessive demands on server resources, such as CPU usage for data processing or site serving, are not allowed.

4. Policy Enforcement: Ceylon Servers reserves the right to determine if a customer’s usage violates the Fair Usage Policy. If an infringement occurs, we may suggest alternative hosting options.

5. Account Suspension/Termination: If a customer’s account is found non-compliant or detrimental to server performance, Ceylon Servers may temporarily suspend or terminate the account. We will work with the customer to resolve the issue promptly.

6. Policy Changes: Ceylon Servers reserves the right to modify its policies at any time without notice.

7. Terms to Review: Before placing an order, customers must read the terms, privacy policy, and refund policy. SSH/Shell access is not offered on shared hosting plans. For SSH access, consider a VPS or dedicated hosting.

CGI Scripts Each account comes with its own cgi-bin for using CGI scripts. While customers can freely use any CGI scripts, Ceylon Servers reserves the right to disable any CGI script that disrupts normal server operation without prior warning.

Fraudulent Payments 1. Fraudulent Payments: If a payment is marked as fraudulent (reversed on the payment gateway), Ceylon Servers reserves the right to stop all services to the client until the issue is resolved.

2. Non-compliance: If the client refuses to resolve the fraudulent payment issue, Ceylon Servers can terminate all accounts and stop payment subscriptions, without any refund for security reasons.

Service Level Agreement (SLA) 1. Unmanaged Services: Ceylon Servers provides 24/7 on-site staff to respond to server hardware or service disruption issues on a first-come, first-served basis. Customers must manage their own data backups and software aspects, including OS configuration beyond the base install.

2. Service Availability: We strive for continuous service but define a service disruption as more than 15 minutes of downtime due to unplanned faults in our network or power infrastructure.

3. Exclusions: Disruptions caused by server hardware or software issues, planned or unplanned maintenance, or actions by our abuse/security department are not covered under this SLA.

4. Service Malfunctions: Issues due to client actions (e.g., DoS/DDoS attacks) are not covered.

5. Credits for Downtime: In the event of a network or hardware failure, we will credit your account one day of service for every hour of downtime. Claims must be made within 5 days.

6. SLA Changes: The Service Level Agreement may be updated periodically in accordance with the Terms of this Agreement.

Contract Duration and Cancellation 1. Indefinite Contracts: Unless otherwise agreed, contracts are in place indefinitely.

2. Cancellation: Customers may cancel the contract by providing reasons in the client area. Cancellation can occur immediately or at the end of the billing period. Cancellations must be submitted via the secure client area.

3. Termination by Ceylon Servers: Ceylon Servers reserves the right to terminate the contract without notice for good cause, including ignoring warnings related to policy violations or using content that affects server performance or security.

4. Service Termination: Services may be terminated if invoices are overdue or payments are reversed. Ceylon Servers is not responsible for any data loss due to termination.